Refund Policy

1. Seller information

The seller is Ziqqle EOOD, EIK/UIC 208725814, registered address: 2700 Bulgaria, Blagoevgrad, 11 Nikolay Petrini St., floor 4, apt. 7. Contact: office@ziqqle.com.

2. Digital product access

The course is supplied as digital content through online access. After purchase, you may receive immediate access to videos, lessons, PDFs, templates, checklists, presentations and other digital materials through Thinkific.

3. EU/EEA withdrawal right

If you are an EU/EEA consumer, you may generally have a 14-day right to withdraw from distance contracts. However, for digital content that is not supplied on a tangible medium, this withdrawal right may be lost once performance has begun if you:

• expressly consented to immediate access before the end of the 14-day withdrawal period;
• acknowledged that you may lose your right of withdrawal once access is granted; and
• received confirmation of your consent and acknowledgement where required by applicable law.

At checkout, we may ask you to tick a checkbox requesting immediate access and acknowledging possible loss of the withdrawal right.

3a. United Kingdom consumers

If you are a consumer in the United Kingdom, you generally have a 14-day cancellation right for distance contracts under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. As with the EU/EEA, that right may be lost for digital content where you expressly consented to immediate access, acknowledged that the cancellation right would be lost, and we confirmed that consent on a durable medium.

Separately, under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If it is not, you may be entitled to a repair or replacement, and if that is not possible or is not provided within a reasonable time, to a price reduction or a refund. These rights apply regardless of the 14-day period and cannot be excluded.

Our voluntary 7-day money-back guarantee in section 5 is offered in addition to these rights and does not replace them.

3b. Canadian consumers

If you are a consumer in Canada, consumer protection is governed mainly by the law of your province or territory, and the rules differ between provinces.

For internet and other distance agreements, provincial legislation typically requires the supplier to disclose prescribed information before you buy and to provide you with a copy of the agreement after purchase. Depending on your province, you may be entitled to cancel the agreement if that information or that copy is not provided within the period required by local law.

Before you pay, the seller details, a description of the programme, the price and any tax, this Refund Policy, the applicable guarantee and our Terms & Conditions are published on this website and shown at checkout, and you can save or print them at any time. After payment, our payment provider Stripe sends a payment receipt to your email address. If you would like a consolidated written copy of your purchase details, contact us using the details in section 7 and we will provide one.

Nothing in this policy limits any right you have under the consumer protection legislation of your province or territory, and our voluntary 7-day money-back guarantee in section 5 is offered in addition to those rights.

4. Recommended checkout wording

5. Our 7-day money-back guarantee

To use the guarantee, simply contact us within those 7 days using the details in section 7. We will not ask you to justify your decision.

This guarantee is voluntary and is offered in addition to your rights under applicable consumer law. It does not limit, replace or affect any mandatory rights you may have.

5a. Refunds outside the guarantee period

After the 7-day guarantee period has ended, and subject to applicable law and the checkout terms, refunds may still be considered in the following cases:

• duplicate purchases caused by a technical or payment error;
• failure to receive access due to a verified technical issue that we cannot reasonably resolve;
• incorrect charge amount caused by our checkout configuration;
• refund rights required by mandatory consumer protection laws.

6. When refunds may be refused

The 7-day money-back guarantee in section 5 always applies within its period, without you needing to give a reason. Outside that period, and to the extent permitted by applicable law, refunds may be refused where:

• the request is made after the 7-day guarantee period has ended and none of the cases in section 5a applies;
• you breached the Terms & Conditions, shared access, copied materials or attempted abuse;
• the request is fraudulent, abusive or inconsistent with checkout records;
• the same person repeatedly purchases and refunds the same course.

We will not refuse a refund requested within the 7-day guarantee period simply because you changed your mind, or because course access had already been granted.

7. How to request a refund

To request a refund, contact office@ziqqle.com and include:

• your full name and purchase email;
• order number or transaction ID if available;
• date of purchase;
• reason for the request;
• screenshots or error details for technical issues.

We may need to verify your purchase, access status and payment records with Stripe.

8. Technical issues

If you have difficulty accessing the course, contact us first at office@ziqqle.com. We may provide troubleshooting steps, reset access, verify the account email, contact Thinkific, or offer another reasonable solution.

9. Processing approved refunds

Approved refunds are usually returned to the original payment method through Stripe. Processing times depend on the payment provider, bank, card network and country.

10. Chargebacks

If you believe there is a problem with your purchase, please contact us before filing a chargeback. We reserve the right to provide purchase records, access logs, consent records, support communications and other relevant evidence to the payment provider when responding to chargebacks.

11. Mandatory rights

Nothing in this Refund Policy limits any mandatory consumer rights that cannot be excluded under applicable law.

12. Contact

For refund questions, contact office@ziqqle.com.